Privacy Policy

We only collect what we need to reply to you, provide our services and keep the website running safely.

Information you give us

• Contact enquiries: your name, email address, what you need help with and anything you include in your message.
• Free website reviews: your email address and the website address you ask us to review. We also keep the results of the review and whether you went on to contact us about it.
• Phone calls, emails and meetings: your contact details and whatever you choose to share with us about your business and what you need.
• Clients: the details we need to deliver and bill for our services, such as business contact details, billing information, domain registration details and account information for services we manage for you.

Information collected automatically

• Technical information: your IP address, browser type and the pages you request. Our hosting provider records this in standard server logs, and we use your IP address for a short time to limit how often the free website review can be used, which protects the service from abuse.
• Information stored in your browser: the website review uses your browser's session storage to remember your results while you move between pages. See our Cookie Policy for details.

We don't ask for sensitive information, such as health data or details about your beliefs, so please don't include it in your messages.

UK data protection law says we need a lawful basis for each way we use personal information. This table sets out what we do and the basis we rely on.

Where we rely on legitimate interests, we have considered whether our interests are outweighed by your rights. You can ask us for more detail about this.

When you request a review, our system visits the public pages of the website you enter, much like a search engine does. It checks things such as content, speed and how easy it is for visitors to get in touch.

• We send the website address to Google's PageSpeed Insights service to measure loading performance.
• We may send the website address, a screenshot of its homepage and our automated findings to OpenAI so it can help write a plain-English summary. We do not send your email address to OpenAI, and our API data is not used to train OpenAI's models.
• The review is an automated first look. It does not make decisions about you that have legal or similarly significant effects.

By requesting a review, you agree that we may contact you about your website and the results. If you'd rather we didn't, just let us know.

We don't sell your personal information. We only share it with trusted providers who help us run the website and our business, and only as much as they need:

• Our website hosting and infrastructure provider.
• Google (PageSpeed Insights) and OpenAI, for the free website review as described above.
• The email, customer relationship and workflow tools we use to receive and manage enquiries and review requests.
• Suppliers we use to deliver services to clients, such as domain registrars and email providers, where needed to provide what you have asked for.
• Professional advisers, such as accountants and lawyers, where needed.

These providers act on our instructions and must keep your information secure. We may also share information if the law requires it, or if our business is sold or restructured, in which case the new owner would be bound by this policy.

Some of our providers, including Google and OpenAI, may process information outside the UK, for example in the United States. When this happens, we make sure appropriate safeguards are in place, such as the UK Extension to the EU–US Data Privacy Framework or the UK International Data Transfer Agreement or Addendum.

We keep personal information only for as long as we need it:

• Enquiries and website review requests that don't lead to working together: up to 24 months after our last contact with you.
• Client records: for as long as we work together, then for six years after, to meet tax and accounting requirements and deal with any questions or claims.
• Rate-limiting data based on your IP address: held temporarily and cleared automatically, usually within a day.
• Session storage in your browser: cleared when you close the tab or browser.

When information is no longer needed, we delete it or make it anonymous.

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and choosing providers with strong security practices. No system is completely secure, but if something goes wrong we will act quickly and tell you and the ICO where the law requires it.

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to us using your information based on legitimate interests, and object at any time to direct marketing;
• ask us to transfer information you gave us to another organisation; and
• withdraw your consent at any time, where we rely on consent.

Some rights only apply in certain circumstances. There is normally no charge, and we will respond within one month. We may need to confirm your identity before acting on a request.

Our website and services are designed for businesses and are not aimed at children. We do not knowingly collect personal information from anyone under 18.

To use any of your rights or ask a question about this policy, get in touch:

• Phone: 07985 561397
• Our contact page

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time, for example if we start using a new service. The date at the top of this page shows when it was last changed. If we make significant changes, we will make that clear on the website.